Remote Support

Set up this computer for support Always on

Installs RustDesk and sets it up so a helper can connect any time — no need for anyone to be sitting at this computer. Use this on a machine you want to be able to reach later (for example, a parent's PC).

1. Download and double-click the .bat file.
2. Click Yes when Windows asks for administrator permission.
3. When it asks, type a password for this computer (choose one just for this PC) and confirm it. Keep it somewhere safe — the helper needs it to connect.
4. Wait for it to say Done, then read the helper the RustDesk ID shown in the window.

The installer sets the server automatically. To confirm, check the bottom-left of the RustDesk window shows Ready and relay.apps.61ut.com. If it doesn't, open the ⋮ menu → Network and set ID Server = relay.apps.61ut.com and Key = RWkwPhQUFcKkn0CtdMWpTJH0oageh+XfZ4qbKaBHMD8= (leave Relay/API blank), then restart RustDesk.

One-time help right now No install

For a quick one-off session. Nothing gets installed — just download, run it, read out your ID and code to the helper, and close it when you're done.

1. Download and double-click the file (already points at our server).
2. Read the helper your ID and the one-time password/code it shows.
3. When the session is over, just close the window.

RustDesk for Mac One-time setup

Download the version that matches your Mac, install it, then point it at our server once (Mac can't be pre-configured automatically the way Windows is). After that it works the same: read the helper your ID and code for a session, or set an always-on password.

Not sure which? Apple menu → About This Mac. "Apple M…" = Apple Silicon; "Intel" = Intel.

1. Open the downloaded .dmg and drag RustDesk into Applications.
2. Launch it. If macOS warns it's from the internet, choose Open. Grant Screen Recording + Accessibility when asked.
3. Click the ⋮ menu next to your ID → Network, click Unlock Network Settings, and fill in exactly the fields below.
4. Click OK, then fully quit and reopen RustDesk so it registers with our server.
5. For a one-off, read the helper your ID and one-time code. For always-on, set a password under Settings → Security.

Getting "ID does not exist" when you connect? That means the two computers aren't on the same server. On both machines, check the bottom-left of the RustDesk window — it must read Ready (green) and show relay.apps.61ut.com. If the Mac still shows the default server, the ID Server field above wasn't saved — re-enter it, click OK, and restart RustDesk.

RustDesk for iPhone / iPad App Store

Apple only allows iPhone/iPad apps from the App Store, so install RustDesk there, then enter our server once. Note: iPhones and iPads can connect out to help someone, but they can't be set up for always-on remote control (an Apple limitation).

1. Install RustDesk from the App Store and open it.
2. Tap Settings → ID/Relay Server and fill in exactly the fields below, then reopen the app.
3. Read the helper your ID and one-time code to start a session.